Hello this is Natara.
Some of you may remember about two weeks ago on the 23rd of December the server was very unstable which prevented users from playing the game normally.
We have found the issue in the server to be related to the delay of the users’ data retrieving process.
Therefore, because we have caused inconvenience for several hours to many users we will be issuing compensation to all.
<Eligible Subjects of Compensation>
To all users who have struggled to play the game on December 23rd after the update.
20 Veteran Points
10 Metron Fragments
<Date of Issuing>
4th of January, 2018 (GMT+9)