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Views 58  l   Votes 0  l   2017.04.17 14:37

[Notice] Ranking Reward Issue Identified and Currently Applied Resolution   [3]

VSpang    Lv.  14
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    Hello hunters,

     

    We have currently identified a bug in a current feature. Please refer to the following information regarding our current resolution regarding the issue.

     

    Current Feature

    Ranks as of Sunday 12 A.M. will be distributed their rank rewards at the next day, Monday 6 A.M.

     

    Identified Issue

    Only certain users have been given their rewards, and users cannot check the status of their reward due to the reward page not being displayed.

     

    Current Temporary Resolution

    Those who have not received their reward will be given their reward by the afternoon of April 17, 2017.

     

    Thank you for your interest, and please let us know if you have any questions regarding the issue.

     

    Thank you! 

    • lemoncoly 2017.04.19 03:22
      I have not received my ranking reward and i just lost al of my rupees in the game, how do I fix this?
    • VSpang 2017.04.19 14:57

      Hello lemoncoly, we will inquire our developers to take a look at your account. In the meantime, any additional information would be appreciated in the Support section of our forums. Could you make sure the rupees you have lost wasn't a display error? This error is usually fixed by restarting the game. Our developers are currently working on fixing this display issue. We apologize for your inconvenience and thank you for your inquiry!

    • VSpang 2017.05.15 17:12
      Hello, we apologize for the late reply. Our developers have determined the ranking reward issue was due to a Fight Club connection problem, and it should be resolved if you reaccess the Fight Club. The rupee issue seems to be that you currently possess such large amount of rupees that have caused a temporary display issue. If any of these issues still persist, please let us know. Thank you!

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