[Notice] Server Connection Failure Notice

by Natara posted Feb 28, 2018

Hello everyone, this is Natara.

 

Today, many people are suffering from unstable access, and you may be wondering why this is happening.

In order to answer this question, we would like to share what Blustone is currently experiencing and how we'll deal with this henceforth.


Today, around 3:20pm (GMT+9) Blustone server started receiving DDos attacks.

A Distributed Denial of Service (DDoS) attack is an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources. This causes malfunction or paralyzation to the server in a way that makes users unable to use our service normally.

 

The server team immediately caught up with these symptoms shortly after the problem occurred and did everything possible to normalize the server.

Fortunately, we confirmed the area that was being attacked and now we are in the process of safeguarding it twice and the third time to prevent this from occurring again.

We will normalize the server as soon as this process is complete and through a push notification, we'll guide users when they are able to use our service again. 

 

We cannot forgive any acts with the intention to malfunction our service and also to prevent other good users from accessing our game by all means. We, VisualShower, will find out who has caused this incident by all possible means. Through the global legal team, we will take legal action and the person will be held responsible for the damage caused.

 

However, besides this fact, we are fully aware that we are responsible for failing to provide normal service to all other users for long time.

We promise to normalize the service as soon as possible and we will give maintenance compensation to all users after the normalization of the service considering the inconvenience caused by the long server inspection.

 

Thank you.