[Notice] Update Related Issues

by Natara posted Jul 09, 2018

Hello, it's Natara.


Since this recent update many users have reported us their inconveniences from issues that happened during the weekend.


First, we apologize for the inconvenience caused by our fault, and we will be happy to provide you with details about the major issues that we have identified and their fix schedule.


# Not being able to collect your reward normally after clearing a friend's Unique Search in extreme mode


We have confirmed that users were not able to get rewards normally other than rupees when clearing a friend's Unique Search on 'extreme' mode which was newly added with the recent update. The current issue has been fixed and you will be able to normally get your rewards.

# Cannot see a part of the screen normally and the touch is not registering in the right place 


Some users have reported to us that the game screen seems to look as if it has shifted down and that the touch is not registering properly. We are currently working on this issue internally, and once we have found the exact cause, we will make sure to proceed with the fixing process immediately. 


# Error in displaying the text in special supply from Daily Manda Package

Users have also informed us that the text on the Manda supply, that is given from the Daily Manda Package, was not displaying properly. Currently, the fixing process has been completed so that the text is normally outputting.


# Grinding 1 Jewel even though you used grind 10 times
Some users, during their Jewel grinding process, have said that even though they selected the option to grind Jewels 10x, it was 
ground only once. The current system with Jewel grinding is that it is set to stop when you succeed. So, during the process of grinding the Jewel 10 times, it will stop grinding once the Jewel has been successfully ground.

For example, you have tried to grind it 10 times but if you successfully grind it on your third time then grinding the Jewel immediately stops, and only 3 times worth of rupees would be spent.


# Elite Requests not appearing in Search


Many users have asked if Elite Requests are excluded as a reward from Searches. It seems like many users have asked us because the Elite Request image is missing in the Search's rewards icon list.
The only reward that has been excluded in Search is the Evaluation Request, 
not Elite Request. What has changed is that the drop rates that the Evaluation Request had in the past is applied to Jewels.

Currently, you can still get Elite Requests in Search and to cause less confusion to users we will put in Elite Requests in the item reward list instead of skill materials.


# Some hunters' skill not working

After this update, we have confirmed that some hunters' skills were not functioning properly.


Below are the current hunters with skill application issues we have confirmed.
- Beckhen, Natalia, Bibi, Papillon, Bear, Bright 

We are currently aware of the cause of the issue, but an update is necessary to resolve this problem. So, we plan to apply the fixed update either tomorrow or the day after tomorrow.

However, please note that iOS update will be available a day later than Android due to iOS's examination.

We will do our best to fix the issues that are left as soon as possible and note that some issues have been resolved and we are working on the issues above that has been identified.


However, it seems that many users have faced inconvenience because of the above problems during the weekend since the update on Saturday. So, we want to give the following compensation for all.


<Compensation Content>
- 300 Fuel
- 2,000 Fight Chips
- 50,000 Rupees

Again, we apologize for causing you inconvenience due to errors that happened over the weekend, and we will do our best to provide better service in the future. 

Thank you.